Our engineers perform a complimentary in-house diagnostic of your PC or laptop to determine what’s wrong with it. You’ll need to leave your device with us while this assessment is being conducted. We’ll typically contact you within a couple of hours to give you intelligent feedback on the state of your machine, along with a price quote for its repair. Nothing gets done to your computer without your approval. When making recommendations on repairs, we take into consideration the age of the device and its residual value. Under no circumstances will we have you throw good money at bad hardware. And if you decide that you don’t want to repair your computer, you can come and pick it up or we will recycle it for you – No charge!