Help Center

FAQ

How much will it cost to repair my computer?

How much will it cost to repair my computer?

Can you service my computer in my home or business?

Can you service my computer in my home or business?

I need my computer back ASAP. Can you service it while I wait?

I need my computer back ASAP. Can you service it while I wait?

Why should I bring my external hard drive in when I drop off my computer to be checked for malware?

Why should I bring my external hard drive in when I drop off my computer to be checked for malware?

What does malware actually do?

What does malware actually do?

Is it better to upgrade or replace a problematic computer?

Is it better to upgrade or replace a problematic computer?

Am I better off storing my business data in the cloud or on a dedicated physical business sever platform?

Am I better off storing my business data in the cloud or on a dedicated physical business sever platform?

How do I prolong the life of my laptop battery?

How do I prolong the life of my laptop battery?

Is disaster recovery/business continuity planning important for small and medium-sized business clients?

Is disaster recovery/business continuity planning important for small and medium-sized business clients?

Is there a wait time for onsite service requests?

Is there a wait time for onsite service requests?

Do you offer a warranty for your service?

Do you offer a warranty for your service?

What services do we offer?

What services do we offer?

What is the meaning of life?

What is the meaning of life?

What is the meaning of life?

Why are we here within a Universe?

21 Questions Every Computer Tech Should Ask

21 Questions Every Computer Tech Should Ask

1. Does the customer's computer have enough memory?

2. Does the customer have an on-site backup?

3. Does the customer use an off-site, online backup? If they do, are they sure it is set up properly?

4. Is the customer still using a standard hard drive?

5. Does the customer utilize calendar and contact sharing? Do they need or want it?

6. Is it time for them to buy or replace their server?

7. Is it time for them to replace their laptop or desktop?

8. Is it time for them to buy a new computer? Do their work needs require special hardware or performance specs?

9. Does the customer usually pay for ALL software, all the time?

10. Would they like their computers cleaned?

11. Would they like the office to contact them via phone or email to schedule yearly tuneups and cleanings? Be sure to ask!

12. Is the customer using an outdated operating system, or one that should be updated for their software and work requirements?

13. Are they paying for static IP addresses?

14. Do they want to share files or printers?

15. Do they want to watch streaming internet on their TV with an Apple TV or Roku?

16. Have they been hacked, or had malware infections in the past?

17. How is the customer’s wireless range? Is their router old, and a new one will offer superior performance and capability? Do they have to reset it often to maintain functionality?

18. Do they need a new website, or a website remodel or update?

19. Do they have a business, and need Search Engine or Social Media Optimization? Do they have a custom website?

20. When was the last time they performed a network audit of all of their equipment, software, services packs, etc.?

20. When was the last time they performed a network audit of all of their equipment, software, services packs, etc.?

21. Has the customer's staff or team been trained to use and perform standard troubleshooting on their new workstations, or other professional computing machinery?